Shipping policy
Shipping Policy
Last updated: April 2026 · SmartNest Co · www.smartnest-co.com
1. Free Worldwide Shipping
SmartNest Co offers free shipping on all orders worldwide — no minimum order value, no hidden fees. The price you see is the price you pay.
2. Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or US public holidays will be processed on the next business day.
You will receive an email confirmation immediately after placing your order, and a second email with your tracking number once your order has been dispatched.
If there is any issue with your order — such as an item being out of stock — we will contact you within 24 hours by email.
3. Shipping Times
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, customs processing, and factors outside our control.
United States:
- Standard shipping: 5–10 business days
- Express shipping: 3–5 business days (available at checkout for an additional fee)
United Kingdom:
- Standard shipping: 7–14 business days
Canada & Australia:
- Standard shipping: 7–14 business days
Europe:
- Standard shipping: 7–14 business days
Rest of World:
- Standard shipping: 10–20 business days
4. Order Tracking
Once your order is dispatched, you will receive a tracking number by email. You can use this number to track your order on the carrier's website. Please allow 24–48 hours for tracking information to update after you receive your tracking number.
If you have not received a tracking email within 5 business days of placing your order, please check your spam folder first, then contact us at lubana10003@gmail.com.
5. Customs, Duties and Taxes
SmartNest Co ships worldwide. Your order may be subject to import duties, taxes, and customs fees levied by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.
We are not responsible for delays caused by customs processing. If you are unsure about the customs regulations in your country, we recommend contacting your local customs office before placing an order.
US customers: Most of our products are shipped under the de minimis threshold and are not subject to import duties.
6. Shipping Carriers
We work with a range of international and domestic carriers to ensure reliable delivery, including USPS, UPS, FedEx, and international logistics partners. The carrier used for your order will depend on your location and the items ordered.
7. Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. SmartNest Co is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at lubana10003@gmail.com — we can only modify addresses within 1 hour of order placement.
8. Lost or Stolen Packages
SmartNest Co is not responsible for packages that are lost or stolen after delivery confirmation. If your tracking shows your package was delivered but you have not received it, we recommend:
- Checking with neighbours and around your property
- Contacting your local post office or carrier
- Filing a claim with the carrier if necessary
- Contacting us at lubana10003@gmail.com — we will do our best to assist you
9. Damaged in Transit
If your order arrives damaged, please email us within 48 hours of delivery at lubana10003@gmail.com with:
- Your order number
- A description of the damage
- Photos of the damaged item and packaging
We will arrange a replacement or full refund at no cost to you.
10. Split Shipments
Occasionally, orders containing multiple items may be shipped in separate packages and arrive on different dates. You will receive individual tracking numbers for each package. There is no additional charge for split shipments.
11. Contact Us
For all shipping enquiries, please contact our support team:
Email: lubana10003@gmail.com Response time: Within 24 hours, 7 days a week Website: www.smartnest-co.com